Sunday, August 4, 2013

3 Essential Questions You Should Ask from Your Computer Tech Support Today

In many places around the country, there is no professional licensing system for computer tech support professionals. What this means is that there is no regulatory body that you can trust to provide you with a database of professionals who have cleared some type of technical exam. This makes it much more difficult to hire a tech support professional who you are sure that you can trust with the security of your equipment and information. However, by asking the right questions, you can get a pretty good idea of whether you’re dealing with a true professional or a fly-by-night operator.

What is Your Education Like?

Although this seems like a personal question, remember that there is no official licensing and certification body. So the best evidence you have of professionalism is what kind of training and professional experience someone has. Remember that in a technical, hands-on field like computer tech support, serious professional experience is often worth as much or more than theoretical classroom training.

Can I have a Reference, Please?

As with hiring any service provider, the reference is one of the most important pieces of information. However, it is not enough to simply ask for satisfied customers, as your service provider can simply pick and choose individuals with who he had a good working relationship, even if they constituted a small fraction of his total customers. To really separate the wheat from the chaff, you need to secure some professional references; what do other people in the business think of your computer tech support provider. This will allow you to get a good balance of information to help you make the right decision.

What do your Competitors Think of You?

Along the lines of professional references, try to ascertain what the service provider’s competitors think of them. The best way to do this is by finding a competitor in a closely related industry, and asking them to provide a service that you know that don’t provide. When they say that they don’t provide, ask if they would be able to refer you to someone else nearby. Their recommendation is worth its weight in gold. A true professional understands when he can’t do the job, or is too busy to take on the additional work, and will maintain of network of related professionals to whom he can refer work. Only an amateur will try to take on your job when they know that they are unable to do it properly.

These questions are enough to test your Computer Tech Support, but if still you want to get double sure and ask him questions related to various new technology like – “How to repair a corrupt PST? ”, or you may ask “What are efficient methods to repair corrupt PST? ” etc. Asking these questions will make sure that the person whom you are dealing with is a professional or not.

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